Privacy Policy

This privacy policy discloses the privacy practices for Heartland Business Services, LLC (“HBS”).  This privacy policy applies solely to information collected by this organization.  It will identify:

  1. The personally identifiable information that is collected, how it is used and with whom it will be shared.
  2. What choices are available to protect the data.
  3. The security procedures in place to protect the misuse of your information.

Information Collection, Use, and Sharing

HBS may obtain information from borrowers, guarantors, accountants and the credit unions.  HBS only has access to information that is voluntarily given to us either via email or direct contact.  We will not sell or rent this information to anyone.

HBS will use the information for the purpose of loan underwriting and will not share the information with any third party outside of our organization, other than as necessary to fulfill the request of a borrower or the owner/participating credit union.

Borrower and Credit Union Access and Control Over Information

The information received during the loan review process will be placed on the secure website   In order to gain access to the information, the loan number and associated tax identification number must be known.  If, at any point in time, a borrower or guarantor is uncomfortable with their data being made available through the website, they have the option of notifying HBS directly or the credit union representative to have the data removed.


HBS takes precautions to protect borrower and guarantor information.  When sensitive information is submitted electronically, the data is stored on the server of HBS.  Sensitive data that is in paper form is stored in locking file cabinets.  Only staff members who are involved in the underwriting and documentation process have access the information.

The computers/servers in which we store personally identifiable information are kept in a secure environment.

Identity Theft and Red Flags

HBS has designed policies and procedures to protect against identity theft in compliance with the Gramm Leach Bliley Act or Privacy Act and the Fair and Accurate Credit Transactions Act (FACTA) known as the Red Flag Rules.   In the event HBS detects a Red Flag, HBS will immediately respond appropriately including reporting the incident to the credit union with identifying criteria, information about how the Red Flag was detected, what remedial measures were taken and what measures we are taking to update our Red Flag program to prevent future Red Flags of similar nature.

HBS will maintain records documenting all instances of Red Flag detection.

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